Refund Policy
At Exquisite Homewares, we're committed to ensuring your shopping experience is smooth and satisfactory. Our refund and return policy is designed to be clear, fair, and customer-friendly.
For change of mind returns, you have 7 days from receipt to return your purchase. Items must be in original condition, unused, and in original packaging. We encourage you to contact us with any questions during this process.
Our warranty claims process reflects our commitment to quality. For faulty items or those not meeting expectations, contact us within the 12-month warranty period. Simply email your order details and issue description, and we'll work promptly to resolve your concern.
Regarding return postage, customers are generally responsible for return shipping costs. While we provide return labels for convenience, their cost is deducted from refund amounts. Initial shipping costs are non-refundable. For confirmed faulty items, we'll cover return shipping.
Our vintage collectables, including fine bone china pieces, are sold as-is with conditions clearly described. These items are carefully inspected before dispatch, and returns are only accepted if items significantly differ from their listing description.
Salt lamp cords require specific attention, designed exclusively for use with Exquisite Homewares bulbs. These carry a 3-month warranty due to their consumable nature and exposure to heat and moisture. Our halogen bulbs, specifically chosen for optimal salt lamp performance, require 12V 12W E14 specifications. While bulbs aren't under warranty due to their sensitive nature, we ensure quality through careful selection.
We handle chargebacks with strict protocols. If filed after receiving a refund, during a refund process, or without prior communication, we may engage debt collection services. We strongly encourage direct communication to resolve any concerns before initiating chargebacks.
All our policies align with Australian Consumer Law, ensuring your right to repair, replacement, or refund for faulty goods. Contact our team at [email] for assistance with returns or warranty claims. We're here to help make your Exquisite Homewares experience positive and hassle-free.
