OVERVIEW
This website is operated by Exquisite Homewares. Throughout the site, the terms "we", "us" and "our" refer to Exquisite Homewares. Exquisite Homewares offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service. Our store is hosted on Shopify Inc., providing us with the online e-commerce platform to sell our products and Services to you.
1. Payment Methods
Payment processing is secure and efficient through our trusted payment partners:
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Visa & Mastercard: Direct credit card payments
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PayPal: Secure third-party payment system
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Afterpay: Buy now, pay later in 4 instalments
Our secure checkout system automatically redirects users to the appropriate payment gateway for safe transaction processing. All payment information is encrypted and protected.
2. Placing an Order
The ordering process includes several key steps:
- Automatic confirmation email sent upon order placement
- Order confirmation serves as acknowledgment only, not acceptance
- Orders may be rejected due to:
- Insufficient stock availability
- System pricing errors or discrepancies
- Incomplete shipping information
- Incorrect delivery charge calculations
- Full refunds are processed immediately to the original payment method if an order cannot be fulfilled
3. Shipping Costs & Methods
Comprehensive shipping solutions tailored to your needs:
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Domestic Shipping:
- Costs are calculated based on dimensions, weight, and destination
- Shipped by Australia Post and Aramex
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International Shipping:
- Custom quotes provided upon request
- Country-specific restrictions may apply
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Local Pickup:
- Available from our warehouse
- Must be arranged during checkout
- Specific pickup times confirmed via email
4. Backordered Items
Special order handling procedures:
- Extended processing times apply to backordered items
- Regular status updates are provided
- Courier delivery is required for all special orders
- Detailed delivery instructions must be provided
- Tracking information will be supplied once dispatched
5. Returns, Exchanges, and Refunds
Clear guidelines for customer satisfaction:
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14-day return/exchange window from receipt of goods
- Sale items are final sale unless faulty
- Return shipping costs borne by the customer for change of mind
- Items must be:
- Unused and unworn
- In original packaging
- Include all tags and accessories
- In resaleable condition
6. Damaged or Faulty Items
Comprehensive protection for defective items:
- Report issues within 14 days of receipt
- Photographic evidence required for damage claims
- Return shipping paid by the company for confirmed faults
- Full refund, including original shipping costs
- Replacement option available where stock permits
7. Gift Wrapping & Gift Cards
Enhanced shopping experience options:
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Gift Wrapping Service:
- Available for eligible items
- Professional presentation
- Gift message option
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Gift Cards:
- 36-month validity period
- Non-refundable and non-exchangeable
- Balance tracking available
- Multiple use capability
- Valid for all products
8. Intellectual Property
Strong protection of our creative assets:
- All content is legally protected
- Includes images, text, logos, and designs
- Written permission is required for any use
- Regular monitoring for unauthorised use
- Legal action pursued for violations
9. Legal and Security Policies
Comprehensive security measures:
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Privacy Protection:
- Strict data handling procedures
- Secure information storage
- No data sharing with third parties
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Security Responsibilities:
- User device security self-managed
- Regular security updates are recommended
- Immediate breach notification policy
10. Indemnity and Disclaimers
Clear liability limitations:
- Customer indemnification is required for:
- Misuse of website
- Violation of terms
- Third-party claims
- No warranties on:
- Website operation
- Content accuracy
- Product availability
- Use of website at own risk
11. Revisions to Terms
Dynamic terms management:
- Subject to change without notice
- Changes effective immediately
- Regular review recommended
- Continued use implies acceptance
- Email notification for major changes
- All users must review and accept these terms before accessing the website or using any Services. Continued use of the website following any changes constitutes acceptance of those changes.
